Privacy Policy

Effective Date: April 2026

This Privacy Policy explains how Jartoo collects, uses, discloses, stores, and protects personal information when you access or use our products, applications, websites, software, devices, cloud services, subscriptions, and related services (collectively, the "Services").

The Services include, without limitation, Jartoo-operated mobile applications (including Jartoo and Jartoo Life), websites (including https://jartoo.com), connected devices, and any other products or services that reference or link to this Privacy Policy.

1. privacy statement

We, including all affiliates and subsidiaries (hereinafter referred to as “Jartoo”, “we”, “us”, or “our”), are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use www.jartoo.com (“Website”) and our products and services (“Services”).

By accessing or using our Website or Services, you agree to the practices described in this Privacy Policy.

2. collection and use of personal data

Personal data refers to information that can identify you directly or indirectly. This does not include anonymized or aggregated data that cannot identify you.

We collect personal data to provide, improve, and secure our Services.

3. information we collect

3.1 Account Information

• Email address
• Account ID
• Device name

3.2 Device & Technical Information

• Device model
• Firmware version
• IP address
• Network information
• Browser and usage data (e.g. interactions, crash logs)

3.3 Usage Data

• App interactions
• Feature usage
• Error and crash reports

3.4 Baby Monitor Data (If Applicable)

Depending on enabled features:

• Live video streams
• Audio recordings
• Motion detection events
• Cry detection alerts
• Environmental sensor data

Data may be stored locally (e.g. SD card) or in cloud storage if enabled.

3.5 Health Data (If Applicable)

Some devices may collect:

• Weight
• BMI
• Body composition
• Other wellness metrics

This data is used only for personal informational purposes.

4. how we use information

We use personal data to:

• Provide and operate our Services
• Enable device connectivity and monitoring features
• Send alerts and notifications
• Improve product performance and user experience
• Ensure safety, security, and fraud prevention
• Process customer support requests

5. legal basis (gdpr)

If you are located in the EEA, we process your data based on:

• Your consent
• Contract necessity
• Legitimate interests
• Legal obligations

6. video & audio monitoring responsibility

You are responsible for using monitoring features lawfully.

You must:

• Notify individuals when recording
• Obtain necessary consent
• Comply with applicable surveillance laws

7. data sharing

We do not sell personal data.

We may share data with:

• Cloud service providers
• Analytics providers
• Customer support tools
• Payment processors

Only to the extent necessary to operate our Services.

All third parties are required to protect your data and use it only for authorized purposes.

8. cross-border data transfers

Your data may be processed in:

• United States
• Europe
• Asia

We apply appropriate safeguards to protect data transfers.

9. data retention

We retain personal data only as long as necessary:

• While your account is active
• To comply with legal obligations
• Until deletion is requested

Cloud video storage depends on subscription settings.

When no longer needed, data is deleted or anonymized.

10. your rights

Depending on your location, you may have the right to:

• Access your data
• Correct inaccurate information
• Delete your account
• Export your data
• Withdraw consent

Requests can be made via: support@jartoo.com

We respond within a reasonable timeframe.

11. children's privacy

Our Services are not intended for children under 13. Parents should supervise the use of baby monitoring features.

12. security

We implement reasonable security measures including:

• Encrypted transmission
• Access controls
• Secure cloud infrastructure
• Data minimization

However, no system is completely secure.

13. third-party websites and sdks

We may use third-party services such as:

• Tuya IoT SDK
• Firebase Analytics
• Crash reporting tools
• Push notification services
• Apple Health / Google Fit integrations

We are not responsible for third-party privacy practices.

14. changes to this privacy policy

We may update this Privacy Policy from time to time. Continued use of our Services means you accept the updated version.