What is the effective range, and what factors affect the signal?
FAQ
FAQ
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baby monitor
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heated blanket
YOUR QUESTIONS. ANSWERED
Have questions? We're here to help
CALL US:
(213) 394-5088
EMAIL:
support@jartoo.com
YOUR QUESTIONS. ANSWERED
Have questions? We're here to help
CALL US:
(213) 394-5088
EMAIL:
support@jartoo.com
A: The effective transmission range is about 2–567 meters (approximately 6–1860 feet) in open areas. If the distance is too close (under 2m), feedback noise may occur; if too far or separated by multiple walls, the signal may weaken or delay. Walls, floors, metal structures, glass, and household appliances can reduce signal strength, with metal or iron walls causing the most interference.
Where is the best place to position the camera?
A: Place the camera 1.5–2.5m (4.9–8.2ft) from your baby. Too far may reduce sound pickup and cry detection accuracy.
Does the monitor and camera need to stay plugged in?
The monitor has a built-in 6000mAh battery for cordless use. The camera must stay plugged in for stable video and audio transmission.
How to pair or add a new camera?
It comes pre-paired at the factory. To re-pair or add a new camera, you can do so via the "Add Camera" option in the menu bar. See the instruction manual for details. Supports up to 4 cameras.
When will the monitor screen automatically turn on?
A: When cry detection, abnormal temperature, signal loss, low battery, or feeding alarm is triggered.
How does cry detection work?
A: When the camera detects crying, the monitor lights up and alarms until turned off manually.
Can I adjust the screen brightness?
A: The monitor offers 8 levels of brightness to suit different lighting environments, and 8 levels of volume control for audio playback. On the camera side, only the lullaby volume (8 levels) can be adjusted. The two-way talk volume is fixed and not adjustable.
Can the product be used in the dark?
A: Yes. The camera is equipped with infrared night vision, allowing clear monitoring of your baby even in complete darkness.
Can I talk to my baby through the monitor?
A: Yes. Supports two-way talk to comfort your baby or communicate with family.
Is the non-Wi-Fi monitor secure?
A: Uses encrypted private signal, not internet—safe and immune to hacking.
How long is the warranty?
A: 12-month warranty; extend to 24 months via QR code or https://jartoo.com/.
What's the contact information for the after sale service so I can purchase an add on camera for this monitor?
For after-sale services and purchasing additional cameras, you can contact us.
how do I turn night vision off during the day ?
The night vision feature is automatic and you don't need to manually turn off during the day.
How is quality of night vision picture?
The night vision picture quality is generally clear, providing good visibility in low-light conditions.
I can't hear the sound from the monitor，What should I do ?
Please restart the monitor and try again to hear the sound.
YOUR QUESTIONS. ANSWERED
Have questions? We're here to help
CALL US:
(626) 313-7268
EMAIL:
support@jartoo.com
YOUR QUESTIONS. ANSWERED
Have questions? We're here to help
CALL US:
(626) 313-7268
EMAIL:
support@jartoo.com
How hot does it get?
Our blanket has four temperature settings, namely 95℉ 108℉ 118℉ 131℉.You can easily switch between these settings by pressing a button.
What is the heating area?
Our blanket measures 60*50in, and the heating material accounts for 70%.
The blanket fails within the warranty period, how do I contact the seller?
If you experience any issues with the blanket during the warranty period, you can reach out to the seller for support. Simply click on the online chat tool in the bottom right corner or email us at support@jartoo.com. We'll respond to your request within 1 day.
What is the company's warranty for this product?
The standard warranty is 1 year. If you want to enjoy the 2-year warranty, please fill out the warranty registration form in the support section. For more information, feel free to contact us through the online chat tool.
What are the directions on how to wash it ?
Our blanket supports both machine washing and drying, but please pay attention to the following when washing：
1. Wait until the blanket is cooled before washing;
2. Be sure to cut off the power and unplug the adapter before washing; keep the adapter dry and never try to wash it with water;
3. Never try to soak it in high-temperature (>60°C) hot water or clean it by dry cleaning;
4. To get a longer service life, the drying temperature is recommended to be lower than 65°C;
5. For better heating effect, make sure the electric blanket is completely dried before use.
What is the operating voltage of this blanket?
The blanket operates on a low voltage of 24V, which is much lower than the safe voltage limit for human use. You can confidently use it without any concerns.
What kind of wall outlet does it plug into?
Our AC/DC adapter is compatible with standard wall outlets ranging from 100V to 240V. You can directly plug it into your regular wall socket without needing any special extensions.
How many watts does this consume?
The maximum power consumption of the blanket is approximately 70W.
What is the length of the power cord?
The power cord is approximately 2.5 meters long, making it suitable for most scenarios.
What material are electric blankets made of?
Our electric blankets have a flannel surface fabric that feels soft, fluffy, and gentle on the skin.
Can I remove the washable label?
Yes, you can remove the washable label once you have familiarized yourself with the important instructions. Our labels are designed to be easily peeled off, so you don't need any extra tools to remove them.
Can I lay on top of it?
Sure. Our electric blankets are made with flexible heating material, ensuring that you can comfortably lay on top of them without feeling any discomfort other than the warmth they provide.
Can you use this under a comforter?
Yes, you can use this blanket under another comforter if you prefer. It will provide warmth throughout the night.
How long does it take to warm up?
Our blanket heats up instantly, it reaches 118℉ in 3 minutes.