Fall sale 5% Off Sitewide %D days %H:%M:%S. Hurry Up!!

0 / $0.00

FAQ

FAQ

  • JBM360

YOUR QUESTIONS. ANSWERED

Have questions? We're here to help

CALL US:

(213) 394-5088

EMAIL:

support@jartoo.com

YOUR QUESTIONS. ANSWERED

Have questions? We're here to help

CALL US:

(213) 394-5088

EMAIL:

support@jartoo.com

Can I still use the monitor if I don't have Wi-Fi?

Yes. The monitor can connect directly to the camera in No-WiFi Mode without requiring an internet connection.

Why is the audio volume too low?

Different audio functions use separate volume controls:
• Can't hear your baby clearly?
Increase the monitor speaker volume using the Volume + button on the top of the monitor.

• Baby can't hear you clearly during Two-Way Talk?
Increase the camera speaker volume:
Monitor: Menu → Camera → Camera Volume
App: Camera View → Settings → Audio Settings

• Lullaby volume too low?
Increase the lullaby playback volume:
Monitor: Menu → Music → Playback Volume
App: Camera View → Lullaby → Volume

Why does the screen switch to black and white at night?

This is normal. The camera automatically switches to infrared night vision in low-light conditions.

Why do I hear a high-pitched noise when the camera and monitor are close together?

Audio feedback may occur when the camera and monitor are within approximately 6 ft (2 m) of each other. Move them farther apart to eliminate the noise.

Why does the signal become weak or disconnect?

On the transmission range is up to 2,000 ft (600 m) in open areas. Walls, floors, metal structures, glass, and household appliances may reduce signal strength and increase latency. Metal barriers typically cause the most interference.

Can I watch previously recorded videos?

Certainly. Videos can be stored on an SD card; simply insert an SD card (under 128GB) into the camera. To view the footage, you can insert the SD card into a computer for playback.

Why can't I find a microSD card in the box?

No. A microSD card is not included and must be purchased separately. The camera supports microSD cards up to 128GB.

Where should I place the camera for the best performance?

For optimal video, audio, and cry detection performance, place the camera approximately 4.9–8.2 ft (1.5–2.5 m) from your baby.

Why is the temperature reading different from another thermometer?

Small variations are normal because temperature readings can be affected by camera placement, airflow, and nearby heat sources.

Which mode should I use: VOC Mode or Deep Sleep Mode?

• VOC Mode turns off the screen while keeping audio monitoring and AI detection active. 

• Deep Sleep Mode turns off both the screen and audio monitoring, while AI detection remains active. 

• Deep Sleep Mode provides approximately 2–3 hours longer battery life than VOC Mode.

What is the warranty period?

The product includes a 12-month limited warranty. You can extend the warranty to 24 months by registering your product through the QR code provided or by visiting the Jartoo website.